This Privacy Policy describes how Couplify.com (the “Site” or “We”) collects, uses, and

discloses your Personal Information when you visit or make a purchase from the Site.

 

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@couplify.com or by mail at: Info at Couplify, 3110 Westchester Drive, Tarboro, NC, United States

 

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and/or INFORMATION YOU CHOOSE TO PUBLICLY DISPLAY THROUGH THE SITES AND POSTING CONTENT.

• Source of collection: collected automatically when you access our Site using Search Engine Analytics and/or Google Analytics.

• Disclosure for a business purpose: none

• Personal Information collected: anything that google collects such as version of web browser, IP address, time zone, cookie information, and how you interact with the site will be private.

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Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for pre-paid services, and provide you with electronic invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you to improve your experience.

• Disclosure for a business purpose: for order fulfilment purposes.

• Personal Information collected: name, billing address, and any other payment information (including credit card numbers, email address, and phone number). This information will be highly protected and only shared for order processing.

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Customer support information

 

• Purpose of collection: for contact help purposes only.

• Source of collection: collected by direct contact via email, phone or Personal Information already captured in your profile.

• Disclosure for a business purpose: none.

• Personal Information collected: collected by direct contact via email, phone or Personal Information already captured in your profile.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you to provide impeccable support.

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DISCLOSURE FOR BUSINESS PURPOSES:

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MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at support@couplify.com or by mail at: Support at Couplify, 3110 Westchester Drive, Tarboro, NC, 27886 United States

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SHARING PERSONAL INFORMATION
We may share your anonymized Personal Information with service providers to help
us provide our services and fulfill our contracts with you, as described above.

We may share your Personal Information to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.

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BEHAVIORAL ADVERTISING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

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• We use Search Engine Analytics to help us understand how our customers use the Site.

• We may use a third-party marketing service or systems. In the future we reserve the right to share information about your use of the Site, your service purchases, and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly and in some cases using cookies or other similar technologies.

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For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

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USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes from
this and other sites where we partner: offering products for sale, processing payments, and fulfillment of your order, and keeping you up to date on new services,
and offers.

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LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of
the European Economic Area (“EEA”), we process your Personal Information under the
following lawful bases:

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• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights

• and freedoms.

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RETENTION

When you place an order through the Site, we will retain your Personal Information
for our records unless and until you ask us to erase this information. For more
information on your right of erasure, please see the ‘Your rights’ section below.

 

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely
on automated decision-making (which includes profiling), when that decision-making
has a legal effect on you or otherwise significantly affects you.

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We DO NOT engage in fully automated decision-making that has a legal or otherwise
significant effect using customer data.
 

Services that include elements of automated decision-making include:

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• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

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SELLING PERSONAL INFORMATION

Our Site may sell Personal Information, as defined by the California Consumer Privacy
Act of 2018 (“CCPA”).

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YOUR RIGHTS

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GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

 

Your Personal Information will be initially processed in the United States.

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CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 
 

If you would like to designate an authorized agent to submit these requests on your
behalf, please contact us at the address above.

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COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
 

We use the following cookies to optimize your experience on our Site and to provide
our services.

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These are the types of cookies on Couplify websites:

Information, storage, and access: these cookies enable the storage of information, or
access to information that is already stored, on your device such as advertising
identifiers, device identifiers, cookies, and similar technologies.

 

Personalization: these cookies enable the collection and processing of information
about your use of this service to subsequently personalize advertising and/or content
for you in other contexts, such as on other websites or apps, over time. Typically, the
content of the site or app is used to make inferences about your interests, which
inform future selection of advertising and/or content.

 

Ad selection, delivery, and reporting: these cookies enable the collection of information, and combination with previously collected information, to select and deliver advertisements for you, and to measure the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase. This does not include personalization, which is the collection and processing of information about your use of this service to subsequently personalize advertising and/or content for you in other contexts, such as websites or apps, over time.

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Content selection, delivery, and reporting: these cookies enable the collection of
information, and combination with previously collected information, to select and
deliver content for you, and to measure the delivery and effectiveness of such content.
This includes using previously collected information about your interests to select
content, processing data about what content was shown, how often or how long it was
shown, when and where it was shown, and whether you took any action related to the
content, including for example clicking on content. This does not include personalization, which is the collection and processing of information about your use of this service to subsequently personalize content and/or advertising for you in other contexts, such as websites or apps, over time.

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Measurement: these cookies enable the collection of information about your use of
the content, and combination with previously collected information, used to measure,
understand, and report on your usage of the service. This does not include personalization, the collection of information about your use of this service to subsequently personalize content and/or advertising for you in other contexts, i.e., on other services, such as websites or apps, over time.

 

Essential: these cookies enable you to navigate the site or app and to use its services
and features. Without these necessary cookies, the site or app will not perform as smoothly for you as we would like it to, and we may not be able to provide the site or
app or certain services or features.

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How to select and block cookies

For UK and EU based individuals, we collect your consent up front to any installation of non-essential cookies. If you change your mind and want to change your consent settings at any time (whether to reject all or consent to some types of cookies), you can do so through our cookie preference center here. Remember that your consent settings are specific to the device and browser you are using.

 

You can also block cookies by selecting or deselecting certain types of cookies through
your device/web browser that enables you to refuse the downloading of cookies. If you
choose to not accept certain cookies, some interactive features of our websites may
not work.

 

Any personal data we collect through cookies will be processed in accordance with our
Privacy Policy which can be found here.

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DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

CHANGES

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

COMPLAINTS

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As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

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